Terms of Service

Baca dalam bahasa Indonesia

Effective 25 October 2026. English translation of the Indonesian terms, which prevail if the two differ.

About these terms

These terms of service govern the use of Klik Flow at https://klikflow.id, including the mobile app, the AI Connection (MCP server) and the API, operated by Klik Flow ("we", "us").

By signing up for or using the service you accept these terms and the Privacy Policy at https://klikflow.id/p/privacy-policy-en. If you sign up on behalf of a business, you confirm that you may act for that business, and these terms apply to it. If you do not agree, do not use the service.

Our service

Klik Flow is an app for handling customer chats from many channels in one inbox, together with contacts, pipeline, tickets, broadcasts, follow-ups, a store, landing pages, Bio Link, Smart Link, content, reports, automations and AI features.

The features, limits and quotas available follow your business's package, as shown on the Pricing page and in the app. Features marked beta, including the AI Connection, may change more often and are provided as they are.

The service keeps evolving, so features may be added, changed or retired. If a change removes a main feature of a paid package that is already running, we tell you first.

Accounts and teams

• Give accurate account details and keep them up to date.
• Keep passwords, access keys and tokens secret. Activity from your account counts as yours.
• The owner is responsible for the team members they invite, the roles and permissions they grant, and what those members do in that business.
• Tell us promptly about any unauthorised access to your account or business.
• The service is meant for businesses and for people with legal capacity under Indonesian law.

Prohibited use

You are responsible for the messages, content and data you send or store through the service. You may not use the service for:

• Spam or bulk messages to people who have not consented or who have no relationship with your business.
• Messaging contacts who have asked to stop or have blocked you.
• Fraud, phishing, gambling, illegal lending, or any other activity or content that breaks Indonesian law.
• Impersonating another person or business, or misleading customers about who is sending a message.
• Content that infringes the intellectual property, privacy or other rights of others.
• Spreading malware, breaking in or probing for vulnerabilities without permission, or disrupting the service and other users.
• Getting around package limits, quotas or usage limits, including by creating many accounts.
• Extracting data from the service in bulk outside the features and API provided, or reselling the service without a written agreement with us.

Channels and third-party services

The channels connected to Klik Flow, such as WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram and email, are provided by third parties. You must follow their terms and policies, including Meta's business and commerce policies for WhatsApp, Instagram and Facebook.

Channel providers may limit, suspend or block your numbers and accounts under their own terms. We do not control those decisions and are not responsible for them, but we help where we can.

Fees charged by channel providers, such as Meta's conversation charges for WhatsApp, are yours to pay where they apply and may change at the provider's discretion. Other third-party services you connect, such as payments, ad pixels or AI apps, are subject to their providers' terms.

Your customers' data

The customer data you manage in Klik Flow belongs to your business. Your business is the data controller and we are the processor that handles it on your instructions, as described in the Privacy Policy.

You must have a lawful basis under Indonesia's Personal Data Protection Law (UU PDP) to collect and use that data, including customers' consent to be contacted by broadcast or follow-up, and you must respond to customers' requests about their data.

While your account is active you can download data through the export features in the app. After a business is closed, its data is deleted or anonymised as the Privacy Policy describes.

AI features

Replies from AI Agent, summaries, captions and other AI output are generated automatically and can be wrong. Check them before relying on them, especially for prices, promises to customers, health, legal or financial matters.

You set the AI's behaviour, its knowledge sources and when it hands a chat over to staff. Replies the AI sends on behalf of your business are your business's responsibility.

Each use of an AI feature deducts AI credits from the business at the rate shown in the app. When credits run out, AI features stop until credits are added. The owner can turn AI features off for their business.

AI Connection (MCP) and API

The AI Connection lets an AI app of your choice (for example Claude, ChatGPT or Cursor) and server-side agents read and act in one business, within the permissions you approve and your role.

Those AI apps belong to third parties and have their own terms. What an AI app does through your connection counts as your action. By default, actions that customers or the public can see become drafts that staff approve; any other send policy is the responsibility of the person who chooses it.

Treat access keys like passwords. The owner can see the activity and disconnect at any time in Settings › AI Connection (Pengaturan › Koneksi AI in the app), and usage limits apply to every connection. Do not use the AI Connection or the API to extract data in bulk, build a competing service, or get around usage limits.

Packages, payment and subscriptions

• Package prices are stated in Indonesian rupiah on the Pricing page and in the app, and are paid in advance for the chosen subscription period. Taxes apply as required.
• Every package has limits, such as the number of channels, team members, contacts, storage and AI credits. Features or channels over the limit are paused until the package is upgraded or usage is reduced.
• If a subscription ends and is not renewed, the business returns to the default package and its limits. Data is not deleted straight away.
• AI credits and add-ons follow the terms shown when they are bought in the app.
• Payments received are not refunded, unless the law requires it or it is agreed otherwise in writing.
• Price changes are announced in advance and apply from the next subscription period.

Intellectual property

The content and data you upload remain yours. You give us a limited licence to store, display, send and process them as far as needed to run the service for you.

The software, design, brand and documentation of Klik Flow belong to us or our licensors. You may not copy, reverse engineer or use them beyond normal use of the service.

We may use feedback and suggestions you send to improve the service, with no obligation to you.

Availability

We work to keep the service running and secure, but do not guarantee that it is always available, uninterrupted or error-free. Maintenance is scheduled outside busy hours where possible.

Service status is shown at https://klikflow.id/status. We back up data regularly, but you should still keep copies of data that matters to you.

Suspension and closure

We may limit or suspend access to an account or business for a breach of these terms, unpaid bills, a security risk, a channel provider's request, or a legal obligation. Where possible, we tell you first and give the reason.

For serious breaches, such as fraud, mass spam or illegal content, access may be stopped immediately.

You may stop using the service and ask for your account to be closed at any time through the contacts below.

Limitation of liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect loss, lost profit or business opportunity, or loss caused by decisions of channel providers, third-party AI apps, network failures outside our control, or force majeure.

To the extent the law allows, our total liability for claims related to the service is limited to the fees you paid us in the 3 months before the event the claim is based on.

You agree to indemnify us against third-party claims arising from your content and messages, or from your breach of these terms, the law, or a channel provider's terms.

Governing law and disputes

These terms are governed by the laws of the Republic of Indonesia.

A dispute is first settled by deliberation within 30 days after either party gives written notice. If it is not settled, it goes to the competent district court in Indonesia.

These terms are written in Indonesian. If this translation differs from the Indonesian text, the Indonesian text prevails.

Changes to these terms

These terms may be updated. The effective date is shown at the top. For important changes we give notice in the app, on the site or by email before they take effect. Using the service after a change takes effect means you accept the new terms.

Contact us

Operator: Klik Flow.

• Contact page: https://klikflow.id/p/kontak